It seems as if the UK firms are stretching the truth a little here. “Time-wasting e-mail practices that cut into worker efficiency and drive down profitability” I don’t think that abuse email can do that much of labor efficiency damage.
“Unnecessary and badly written e-mails cost companies in the UK millions each year, according to the latest research by business-writing consultants Emphasis.
According to research from the company, employees in many British companies engage in time-wasting e-mail practices that cut into worker efficiency and drive down profitability. All of this comes as the volume of business mail rises steadily in the UK, forcing workers to cope with ever-increasing mountain of messages in their inboxes.” [The Register]