Groupon often comes in for criticism when suppliers who use the site fail to deliver on the advertised product or service. You can argue the merits of whether they should be liable or not, but actions speak louder than words and for me, Groupon have done the right thing.
Back in December of last year, I bought a Nexus 10 via an offer on Groupon UK for around GB£250. It arrived promptly and worked fine until a problem developed with the flash on the camera in late April. I contacted the supplier and after supplying photos of the problem, they agreed to repair the tablet in “six to eight weeks”. The tablet was sent to the supplier in mid-May so I was expecting the Nexus 10 back by end of July at the latest.
Four months later at the end of September, I was still waiting for the tablet to be repaired and returned. As the supplier couldn’t give my anything definite, I contacted Groupon via their website and after a few days of correspondence to confirm my side of the story, Groupon refunded my money. That’s how you do customer service.
Thank you very much, Groupon.
(And yes, I’ve ordered a Nexus 9 with the refund.)