Your home burns to the ground, you call to cancel service and the service agent told they would have to pay for the receiver. This is what you call a corporate relations nightmare.
This is another reason why I refuse to give AT&T a penny of my money. AT&T should have had a policy in place long ago for fire victims. A little good will goes a long long way in keeping fire victims happy after such a significant event.
Call that one customer lost forever and 1000’s more informed on how rotten they are. dslreports.com
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There is an update from AT&T. Apparently the satellite contractor AT&T was using for that area was Dish Network, and they were the ones wanting the homeowners to pay for the lost box. AT&T has now rectified the situation and the homeowners won’t be paying anything at all. AT&T is working hard to help people suspend all their services without extra cost during the disaster in California. It’s nice to see them doing the right thing.
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