The Repair Association describes the Right to Repair this way: “It’s simple. You bought it, you should own it. Period. You should have the right to use it, modify it, and repair it, whenever, wherever, and however you want. It’s our mission to make sure you can. We fight for your right to fix.”
There is good news for people who want to fix their Microsoft products. Kyle Wiens, CEO of iFixit, wrote the following in a post: iFixit Pro independent repairers, Microsoft Authorized Service Providers, Microsoft Experience Centers, and Microsoft Commercial customers can now purchase Microsoft service tools for Surface devices directly from iFixit.com.
Kyle Wiens also wrote: This program is launching with three tools, as well as weights and accessories, all designed by Microsoft and manufactured by iFixit. These tools enable precision debonding and rebonding of adhesive for select Microsoft Surface models and will undergo the same rigorous quality testing and attention to detail that we give to all of our products.
The three tools are:
- The Surface Display Bonding Frame
- The Surface Battery Cover
- The Surface Display Debonding Tool
Windows Central reported that these tools are not available direct to consumers. However, it does allow companies besides Microsoft to repair consumer and enterprise Surface devices.
In other words, you will still need to take your Surface devices to a store and have someone there repair it for you. This might be easier than trying to send the damaged device to Microsoft and waiting for it to returned to you good as new. My best guess is that having the damaged device repaired by someone at iFixit would be less expensive than buying a brand new Surface.