Earlier this month, Twitter was “strongly encouraging work from home”. Today, Twitter updated that decision and has now informed all employees that they must work from home. This decision was made to protect the health and safety of their “Tweeps” after the World Health Organization declared COVID-19 a pandemic.
For contractors and hourly workers who are not able to perform their responsibilities from home, Twitter will continue to pay their labor costs to cover standard working hours while Twitter’s work-from-home guidance and/or travel restrictions related to their assigned office are in effect.
Twitter will help parents with the additional expenses they may experience after their child’s daycare closes due to COVID-19. Twitter will do this by providing reimbursement for the additional daycare expenses incurred.
All Twitter employees will receive reimbursement toward their home office set up expenses. Twitter is working with their vendors to ensure their contractors’ work-from-home needs are met as well. The reimbursement policy includes: home office equipment such as desks, desk chairs, and ergonomic chair cushions. Twitter is also allowing “Tweeps” to expense online fees while working from home.
Interestingly, Twitter created a #FlockTalk program that “Tweeps” can use to “come together during difficult times, share what’s going on around them, find community, and be heard by leaders”. To me, it sounds like that program can help isolated workers to continue to feel that they are part of a community.
So far, Twitter is the only company I’ve heard of that is not only requiring all their workers to work from home, but also providing them with the financial reimbursement to be able to do that effectively. It would not surprise me if Twitter eventually moved to a workforce that is entirely work-from-home.