I’ve been doing a little travelling in Europe over the past few months and with modern life being what it is, mobile connectivity is a must. In my case, it’s provided by UK’s Three and this year’s situation is much improved over previous years. Three has introduced “Feel At Home” which lets customers use their mobile phone for both voice and data in 16 countries round the world at no extra cost. The countries include USA, Australia, France, Italy and Ireland and the limitations are reasonable, such as no tethering and a 25 GB data cap. When you are in one of the 16 countries, it is brilliant – you can play Ingress, call home and check your email without worries of bill shock on your return. Good job, Three.
Outside of the 16 countries, it’s not so rosy. Three have a tariff called “Euro Internet Pass” which is GB£5 for a day of unlimited data. Sounds ok, but “a day” ends at midnight UK time no matter what time you purchase the Pass or the time zone that you are in. But my biggest complaint is how frustratingly difficult it is to buy the Euro Pass. To start with, I can’t simply go into My3 account and buy the Pass; I have to go via a special link to a particular web page. Second, the phone has to have a 3G connection, not wi-fi. Yes, you read that right – you have to be data roaming on 3G to buy the Euro Internet Pass even if you have a perfectly good wi-fi connection. Three helpfully suggests disabling push notifications to avoid per MB roaming charges immediately prior to purchasing a Pass. You can read that gem on their website here – point 2. It’s ridiculous – at times I got so cross with the whole process while trying to buy the pass that I simply gave up and used free wi-fi where I could. The Spanish cortados make the trip to the coffee bar worthwhile, though….