American Airlines looses more than 1 Customer

Blogging is a powerful thing it can cause those of us on the fence to make a decision one way or the other on using a service in this instances that service is an airline.

Over the past 2–3 years I have had my issues with American Airlines as well. My issues were similar to Dave Winer and since I was flying a lot of International flights as well as domestic with them. It always seemed the domestic crews had this screw you attitude, while the International flight seemed to have better crews and agents.

It came to a head on a flight to Dallas out of Honolulu in 2005 when I had a confirmed business seat that I had booked six weeks in advance that ended up being given to another customer for an unexplained reason, and I was bumped back into coach. While they did refund me money it was the worst customer service experience I have ever had.

I rarely fly business class because it is just to expensive, but their are times when schedules on the other side of the pound require I try to be as rested as possible as most flights out of Honolulu are redeye flights.

I was near the top of their totem pole with their AAdvantage Frequent Flyer plan and although we have used all of our miles with them since that incident we have not paid for another ticket on American Airlines since.

I can see that American has not changed their ways much in the past couple of years and Dave’s experience reaffirms my commitment to continue to not fly their airline. When you make a customer angry repeatedly and treat them like trash do not expect them to come back and be a customer anytime soon.

About geeknews

Todd Cochrane is the Founder of Geek News Central and host of the Geek News Central Podcast. He is a Podcast Hall of Fame Inductee and was one of the very first podcasters in 2004. He wrote the first book on podcasting, and did many of the early Podcast Advertising deals in the podcasting space. He does two other podcasts in addition to Geek News Central. The New Media Show and Podcast Legends.

One thought on “American Airlines looses more than 1 Customer

  1. I only flown with AA a couple of times, but you are right, their domestic crews are not very helpful, I think it has to do with the fact that international airports have demands to the airlines, they dont want a French journalist to write bad service in France, because then nobody will fly with them again, and it is the same with other destinations, now here in America they dont really care, they got plenty of people flying with them and they dont pay as much as the International fliers. make sense?

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