T-Mobile about to loose a customer

My wife and I have been using T-mobile quite happily for the last 3 years. We have had the same phones and I have been thinking of a upgrade to the service as we are peaking our minutes and some new phones. I have been working with these idiots for the last 2 weeks trying to get a deal on some new phones. All said they are very unwilling to give us new free phones even though we are going to upgrade our plan to a 99.99 plan.

For my same dollars I can walk over to the Verizon both and get 2 new camera phones at very reduced prices and only sign a 1 year contract. It would make sense that T-Mobile would want to keep me as a customer. To not offer me a deal on 2 new phones is ridiculous. If you have a sure fire way to deal with these idiots before I switch to Verizon let me know.

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Todd Cochrane is the Founder of Geek News Central and host of the Geek News Central Podcast. He is a Podcast Hall of Fame Inductee and was one of the very first podcasters in 2004. He wrote the first book on podcasting, and did many of the early Podcast Advertising deals in the podcasting space. He does two other podcasts in addition to Geek News Central. The New Media Show and Podcast Legends.

3 thoughts on “T-Mobile about to loose a customer

  1. With sprintpcs, I just had a similar situation, two phones, wanted new ones and more minutes. I called and talked to sales droid, no luck. Then someone told me I should call back and ask for someone who can help with ‘retention’ … Sales droid put me on hold, then gave me someone else. Worked out great, I’m pretty happy with it 2000 anytime, 2 phone, unlimited sprint calling and texts for $99.00 … i didn’t get the deals on the phone i wanted. They gave me a $150 mail in rebate on one phone, and charged me the ‘new’ contract charge ($49) on the other. It seemed the key was letting them know you know your contract is coming up and you’re ready to switch.

  2. To paraphrase The Graduate: “One word Benjamin: Escalate!” The ground level sales droids can’t give you anything. Ask for the manager, or the manager’s manager. I’ve gotten the new customer kickback for phones by pointing out what a good customer I’ve been for X years, and how I can walk if I’m not made happy. I read somewhere that each customer is worth ~$200 to a cellular telco to either signup or to renew.

  3. Swich… I go through a local company for my cell service and based on what we spend we can get a certain discount on a new phone (after contract is up). The idea is we are treated basically the same as their new customers then.

    I just had an idea. As them what kind of deal they give new customers. Then say, “fine, I will cancel my service, then tomorrow I will sign up with a new account, then I can get the deal”

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