Tag Archives: Marriott

Marriott Data Breach Involved 500 Million Starwood Guest Records



Marriott confirmed that its hotel guest database of about 500 million customers was stolen in a data breach.

Those who have concerns that their data may have been stolen may want to read the announcement that Marriott posted on their website. It includes a list of things Marriott is doing in response to the data breach.

Marriott says that on November 19, 2018, their investigation determined that there was unauthorized access to their guest reservation database, which contained guest information relating to reservations at Starwood properties on or before September 10, 2018. Marriott learned during the investigation that there had been unauthorized access to the Starwood network since 2014.

Starwood brands include: W Hotels, St. Regis, Sheraton Hotels & Resorts, Westin Hotels & Resorts, Element Hotels, Aloft Hotels, The Luxury Collection, Tribute Portfolio, Le Méridien Hotels & Resorts, Four Points by Sheraton and Design Hotel, and Starwood branded timeshare properties.

Marriott believes that the data breach contained information on up to approximately 500 million guests who made a reservation at a Starwood property.

For approximately 327 million of these guests, the information taken includes some combination of: name, mailing address, phone number, email address, passport number, Starwood Preferred Guest (“SPG”) account information, date of birth, gender, arrival and departure information, reservation date, and communication preferences.

TechCrunch reported that Marriott said an unknown number of records contained encrypted credit card data, but has “not been able to rule out” that the components needed to decrypt the data wasn’t also taken.

This is a mess! I wouldn’t be surprised if people avoided staying at Starwood brands, or Marriott brands, in the future. Once a company has a data breach of customer’s important information, it becomes extremely difficult to regain the trust of people whose information had been stolen. I also find it troubling that it took four years between when the data breach started and when Marriott found out about it.


Slack Collaborates with Marriott and Starwood



Slack simplifies communication for people who work for the same company. It provides a shared workspace where conversations are organized and accessible. Slack is now collaborating with Marriott and Starwood to make it easier for co-workers who need to attend a conference to figure out which hotel to stay at.

Slack has collaborated with Marriott International and Starwood Rooms. You can now compare and book Marriott and Starwood rooms directly through Slack. (This is possible because Marriott and Starwood merged in 2016.)

To do it, you need to add the Marriott Rewards app to Slack. Type /Marriottrewards and the city where you want to book hotel rooms into any Slack channel. You, and everyone else who is in that channel, will be able to see all available rooms and rates.

Not sure how it works? Slack has put together an example of a group of people looking at hotel information and voting on which one to pick. Personally, I found that watching the example made it a lot easier for me to understand how to book a hotel room on Slack. This might be very useful for people who are planning to attend BlizzCon this November.