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Studies have shown again and again that the weakest link in securing a customer's information for a business is the customer service representative who deals directly with the customers. I worked as customer service representative for almost 20 years and trying pleasing the customer, while maintaining security is never easy. The customer is always right is a mantra that is
Sony announced that starting tomorrow, they will be re-organizing their TV division into three parts. The LCD TV, outsourcing, and next generation TV divisions. The idea is to better define the market to make better TVs. Sony missed their July-September results last Wednesday, and analysts outlook is going to be under 200 bn yen (2.63 billion). It's an eighth annual
ZDNet is reporting that Canonical is intending to make the next release of Ubuntu, 12.04, a LTS (Long Term Support) release with intention of then expanding Ubuntu beyond desktops and laptops into smartphones, tablets and smart TVs, with a target of 2014 for an all-platform release. Mark Shuttleworth, founder of Canonical, in an interview said, "This is a natural expansion of
Twitter has always come in for criticism over the inanity of some messages; people describing what they're having for breakfast or other mundane activities that are of no interest except to their own ego. However, the Internet and Twitter will always reflect the composition of the real world so it's irrational to expect every tweet to be worthy of the
Does Silicon Valley have a diversity problem. That question is raging today on Twitter and Google Plus after the screening of the show Black in America 4 produced for CNN by Soledad O’Brien which will air in a couple of weeks. One of the participants in the show was Michel Arrington, who said “I don’t know a single black entrepreneur”. He then
Samsung overtakes Apple in worldwide sales. But is a Samsung phone quantity over quality to iPhone 4s?
Time to mix it up a bit to keep things interesting. Watch and see :) Lots of great commentary tonight. Times are a changing and it is going to be an amazing time to watch it all go down. I will be on the road for the next two weeks, will likely have guest hosts for the next two shows
I am a big fan of Google Plus and have been a member almost since the beginning. Anyone with a personal Google account could join Google Plus since the middle of September. However if you had a Google App account Google Plus was unavailable. I know of several people who refused to participate in Google Plus because of this. For
After an "evaluation of strategic alternatives", HP has decided not to either sell or spin off the Personal Systems Group (PSG). Given the plummet of the share price on the original review announcement and the subsequent departure of the then-CEO Leo Apotheker, this is not entirely unsurprising news. The new CEO and HP President, Meg Whitman, said, “HP objectively evaluated the
Did you know that you can get free HD over the air with an antenna. The truth is some of the best HD comes through over the air resources. The best way to get these channels is by using an outdoor antenna, but for people who live in an apartment that’s not very realistic. Most indoor antennas don’t work very
The Amazon Android App Store is a great resource for users of Android phones and tablets. Yes, it has many of the same apps as the Android Market, but they also get some exclusives and, perhaps more importantly, because they offer a different paid app for free every day. Today, the free app of the day is OfficeSuite Pro 5.
I've seen multi-effect processors for iPad before. We did a CES interview on a stompbox. Positive Grid (positivegrid.com) is another company offering effects pedal for iOS. Today, they announced JamUp, a new multi-effect guitar app and guitar interface for iPad, iPhone and iPod Touch. JamUp gives guitarists access to many tones. They also have the iTunes Jam Player and the very
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