GotoAssist is a new product from Citrix Online the perfect application for the IT Professional to deliver technical help over the Internet.
GotoAssist will allow a tech support person to take control of a customers PC and make technical fixes or help the person through a process that they cannot complete themselves. See how it works.
What I like about this product is that they have a daily rate for those needing to fix moms computer or monthly and annual rates for the professional that is providing technical support.
I can see the use of this product to be much greater. Often I get frustrated on something and if I could pay a technical expert to show me how to do something via my own pc and provide me a recording of that it would be worth its weight in Gold. Next month we will be able to give you some free trials more info to come on that.
Disclaimer: Citrix GotoMeeting is a sponsor of this website, finding GotoAssist at Digital Experience was a total surprise. We wanted to make sure everyone understood though we are excited to see this new product line.
I personally prefer Techinline (http://www.techinline.com) which is an even easier remote access solution because nobody has to install or download anything on either end (runs through browser). Similar to the GoToAssist day pass, they have a pay as you go plan which allows you to purchase credits which don’t expire and use them up whenever you need a connection. I just go with the monthly plan which is about half of what this will be once it leaves beta.