While I was on the west coast my wife called me and said here email quit working. I had noticed that an email I had sent her had bounced which was not a good sign.
When I got home I tried to login to my master road runner account and I was blocked as well. Calling Road Runner they informed my master account had been reset to a completely different username when we moved in October.
Well here it is July and they finally decided to cancel the previous master account that was in their system, and when they did that the killed all of our email accounts with it.
Luckily no one snagged the old email addresses in the 2 days we have been booted out of their system. What is shocking here is that no one informed me of the change or that I had a new master account. I have had the old account for 10 years and it has survived moves before.
Typical miscommunication by Time Warner. All turned out well though but it came at a pretty critical time when a parent is in the hospital and email is the way they are sending out quick updates.
It also seems that Road Runner Hawaii is finally rolling out a third level of service “Road Runner Turbo Plus” 18 megs down and 1 meg up. This was news to me, and will cost an additional $24.95 a month. It will also be subject their new broadband caps in the future. Sadly though it is not available in my area. Apparently Time Warner Hawaii is rolling it out in neighborhood that are more influential first.
Nothing like living with a monopoly here.