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As a followup to my post from yesterday, I wanted to talk about customer service being done the right way. As tech-geeks who work directly with users, doing customer service the right way is something we should strive for. Along with my trouble yesterday over and old purchase order, I had another one to follow up on. This one was
I spend a lot of time at my daily J.O.B. following up on orders with software/hardware companies. Most of the time, my experiences are good enough, even pleasurable, although I'm not really big on having to make phone calls in the first place. But today when following up on an order, I ran across something I thought was a bit
I think the "death of printed books" argument is over-indulged. The printed book market is changing, that's for sure, but it will not ever disappear. Overall, the economy has had more impact on how and when people purchase books, than the electronic book readers are. I have Kindle DX, and I use it sometimes, but generally, I'd rather have a
I have been using Facebook for a couple of years, since my teens signed onto it. It started out that I was just trying to keep an eye on their online activities; I banned them from MySpace because of safety concerns, but Facebook had a few more safety features that a mom could love. But of course, once I started
I have just spent a nightmare six weeks at work while we moved a computer lab and two dozen faculty and staff offices within a building. Through a seemingly random series of stops and starts, we have finally landed in our new homes, beaten and battered, but not broken. I have sore knees, sore muscles, and bumps on my head
My first use of the "Internet" was preparing and submitting payroll through a dialup system when I worked for the state. It was somewhere around 1985 and I had to wonder how "great" this thing was going to be when it took over an hour to submit a few timesheets into a non-local mainframe. I was an administrative assistant in
One of the more important things I do in my day job is to be sure our clients/customers get what they are expecting. As an educational institution, our customers are faculty and staff. They come to us with their needs, and sometimes with their wants, and we, as the IT department, need to be open to their needs and their