As a followup to my post from yesterday, I wanted to talk about customer service being done the right way. As tech-geeks who work directly with users, doing customer service the right way is something we should strive for. Along…
I spend a lot of time at my daily J.O.B. following up on orders with software/hardware companies. Most of the time, my experiences are good enough, even pleasurable, although I’m not really big on having to make phone calls in…
I think the “death of printed books” argument is over-indulged. The printed book market is changing, that’s for sure, but it will not ever disappear. Overall, the economy has had more impact on how and when people purchase books, than…
I have been using Facebook for a couple of years, since my teens signed onto it. It started out that I was just trying to keep an eye on their online activities; I banned them from MySpace because of safety…
I have just spent a nightmare six weeks at work while we moved a computer lab and two dozen faculty and staff offices within a building. Through a seemingly random series of stops and starts, we have finally landed in…
My first use of the “Internet” was preparing and submitting payroll through a dialup system when I worked for the state. It was somewhere around 1985 and I had to wonder how “great” this thing was going to be when…
One of the more important things I do in my day job is to be sure our clients/customers get what they are expecting. As an educational institution, our customers are faculty and staff. They come to us with their needs,…