These are the famous words of the customer support call that I just went through hell with “One Moment Sir” after 101 minutes on the phone they determined they may be having a issue with their tower, this is after I had done about a 100 steps to “prove” it was not my hardware after telling the guy that I had connectivity with the same machine through my cable provider.
Now I am waiting to see if it is indeed my tower and will have to wait 3–5 hours to see if I need to call back and go through tech support hell again. No customer should have to spend 101 minutes on the phone to finally find out that their may be a issue on their tower
I’m a Geek I cannot imagine a non-geek having to endure this, the amount of time I have wasted this morning with these folks is beyond ridiculous.
Makes me want to just order a second cable modem and tell them where to shove the Clearwire modem.