Technical

Real IT support call I made today

Hey Tech Support, Yes what can we help you with, Got to work this morning and Autocad was de-installed from my workstation? Yes we uninstalled about 20 copies last night!, Why in the hell did you do that?, We had a list and your office was on the list that does not need it anymore. (Veins in my forehead start throbbing) Put the supervisor on the line now. (5 Minute wait) This is the Supervisor, I hear you have an issue with us removing Autocad. Me, Are you at your terminal,, Yes,, Ok I want you to login into our file server,, Several moments pass. I want you to do a search in this dir and see how many autcad files are in their and sort them by date since last modified, I will put you on hold as I need to make another call be back with you in 10 minutes.

I will not bore you with the rest of the details, needless to say he found nearly 20,000 autocad drawings with nearly 2000 of them having been updated in the last 6 months. It took most of the day but Autocad is loaded back on my department PC tonight. I did some quick math on lost productivity today and I’m still pissed.

  1. ZE
    zeppelin

    That is the kind of thing that could put me right over the top. Pure Postal. I would have to have had someones ass on a platter for that one. NO ONE touches my PC at work but me… PERIOD. What did your managment think of this fiasco?

    -zep

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