Well one thing Verizon should do is to have a database of customers whose husbands are Editors with a national tech magazine that is read by every early adopter and clued in geek in the nation. My company has a VIP marker in our customer database not to say we don’t take care of all of our customers but VIP calls get routed to me.
I have had my fair share of issues with customer service people, but it is amazing the response you get when you plead your case as high in the food chain as possible with a written letter delivered by registered mail. I am not going to spoil the story for you as you actually are getting a 2 for 1 deal here [ZDNet]
Can You Hear Me Now? Boom!
I
work across the street from the Verizon building here in Greenville.
Somebody called in a bomb threat this morning! It caused a massive
disruption to every business in our office park. It took me 30 minutes
to drive 2 miles from my home to the of…