Network Solutions determined on October 16, 2019, that a third-party gained unauthorized access to a limited number of their computer systems in late August of 2019. For whatever reason Network Solutions did not let its customers know about this data breach until November 5, 2019.
Our investigation indicates that account information for current and former Network Solutions customers may have been accessed. This information includes contact details such as name, address, phone numbers, email address and information about the services we offer to a given account holder. We encrypt credit card numbers and no credit card data was compromised as a result of this incident.
Network Solutions says that after discovering the intrusion, they took immediate steps and engaged a leading independent cybersecurity firm to investigate and determine the scope of the incident. They also notified the proper authorities and began working with federal law enforcement. In addition, they say they are “committed to protecting our customers against misuse of their information and have invested heavily in cybersecurity.”
All of that sounds like they are doing something about the data breach. And yet, to me it seems like they are being rather hesitant to share specific details that might make customers feel a bit better. They mention that they “engaged a leading independent cybersecurity firm to investigate”, but fail to clarify which one they are working with.
If you are a customer of Network Solutions, you may have received a notification from them about this data breach through email and also through their website. The company is also requiring all users – not only the ones who were affected by the data breach – to reset their account passwords. Network Solutions points out that it is good security practice to change your password often and use a unique password for each service.