GotoAssist will allow a tech support person to take control of a customers PC and make technical fixes or help the person through a process that they cannot complete themselves. See how it works.
I can see the use of this product to be much greater. Often I get frustrated on something and if I could pay a technical expert to show me how to do something via my own pc and provide me a recording of that it would be worth its weight in Gold. Next month we will be able to give you some free trials more info to come on that.
Disclaimer: Citrix GotoMeeting is a sponsor of this website, finding GotoAssist at Digital Experience was a total surprise. We wanted to make sure everyone understood though we are excited to see this new product line.