Your home burns to the ground, you call to cancel service and the service agent told they would have to pay for the receiver. This is what you call a corporate relations nightmare.
This is another reason why I refuse to give AT&T a penny of my money. AT&T should have had a policy in place long ago for fire victims. A little good will goes a long long way in keeping fire victims happy after such a significant event.
Call that one customer lost forever and 1000’s more informed on how rotten they are. dslreports.com