Well one thing Verizon should do is to have a database of customers whose husbands are Editors with a national tech magazine that is read by every early adopter and clued in geek in the nation. My company has a VIP marker in our customer database not to say we don’t take care of all of our customers but VIP calls get routed to me.
I have had my fair share of issues with customer service people, but it is amazing the response you get when you plead your case as high in the food chain as possible with a written letter delivered by registered mail. I am not going to spoil the story for you as you actually are getting a 2 for 1 deal here [ZDNet]