Social media platform TikTok is laying off hundreds of employees from its global workforce, including a large number of staff in Malaysia, the company said on Friday, as it shifts focus towards a greater use of AI in content moderation, Reuters reported.
Two sources familiar with the matter earlier told Reuters that more than 700 jobs were slashed in Malaysia. TikTok, owned by China’s ByteDance, later clarified that less than 500 employees in the country were affected.
The employees, most of whom were involved in the firm’s content moderation operations, were informed of their dismissal by email late Wednesday, the sources said, requesting anonymity as they were not authorized to speak.
In response to Reuter’s queries, TikTok confirmed the layoffs and said that several hundred employees were expected to be impacted globally as part of a wider plan to improve its moderation operations.
TikTok employs a mix of automated detection and human moderators to review content posted on the site.
TechCrunch reported ByteDance’s TikTok is laying off hundreds of employees, mainly in Malaysia, according to Reuters. The cuts come as the social media network is increasingly turning to AI for content moderation. The cuts do not impact employees in the U.S.
Although TikTok did not provide the exact number, it said that less than 500 people were affected.
“We’re making these changes as part of our ongoing efforts to further strengthen our global operating model for content moderation,” a TikTok spokesperson told TechCrunch. “We expect to invest $2bn globally in trust and safety in 2024 alone and are continuing to improve the efficacy of our efforts, with 80% of violative content now removed by automated technologies.”
PCMag reported an estimated 500 TikTok employees in Malaysia are being laid off, according to the video platform’s parent company ByteDance.
Laid-off staff were notified of their terminations by email on Wednesday, according to some of the employees. TikTok is also looking to further consolidate some of its regional operations in the coming months — and previously laid off staff in marketing and operations earlier this year.
TikTok already uses a mix of human and automated content moderation, where AI scans uploaded videos for potential nudity, violence, or other material that could violate TikTok’s rules. If a user appeals a ruling that restricts or flags their content, a human moderator may review it.
TikTok moderators told the outlet that any psychological support is just for show, that moderators are heavily surveilled. If they don’t renew a minimum number of videos a month, they may lose up to a quarter of their salary as deducted bonus pay.
One moderator explained that they have to review 900 videos a day, and only watching 700 videos a day is considered “work avoidance.”
In my opinion, it seems impossible for individual TikTok workers to review 900 videos a day. My best guess is that TikTok is leaning towards AI moderation instead of human workers.