Tag Archives: tech support

MacKeeper Provides Human Tech Support For Your Mac At CES



mackeeper logo

Even though Macs are well-known for their security, it’s still important to keep tabs on your Mac’s security. With excellent anti-virus protection and built-in tech support capabilities, MacKeeper is the perfect Mac security and support solution.

Jamie and Nick talked to Jeremiah Fowler from MacKeeper about his product. MacKeeper is an application with a wide range of features to protect and enhance your Mac. You can connect with a real technician to troubleshoot and solve computer issues, manage and protect your Mac’s data against viruses and security breaches, clean up your system, and much more.

MacKeeper’s support staff are certified IT professionals, so you can rest assured that you’ll get expert assistance every time. MacKeeper runs quietly in the background of your system, so you won’t experience annoying lags in speed or performance. And with pricing as low as $7 per month, you won’t have to break the bank to get user-friendly all-in-one tech support for your Mac.

For more information, visit MacKeeper’s website.

Interview by Jamie Davis of Health Tech Weekly and Nick DiMeo of F5 Live.

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Facebook Changes and Mom



As most of you know, Facebook has changed their page layout. Without notice or choice, they flipped the switch. One minute it’s one way and the next minute it’s different.

That’s normally not a problem for a web savvy person such as yourself. (I’m assuming if you are reading Geek News Central, you are above average computer and web skills) For those people like my Mom, who are happy just to know how to do the basic things, this can throw them for a loop.

Non Geeks tend to learn a system or a web site and then as long as stays the same, they are fine. That covers a large percentage of Facebook users. I’m not saying we should all be geeks, I’m just saying that the geeks that run most web sites should think about non computer people when they decide to change something major on a popular website.

Same with software makers. If your program works one way with version 1, it should remain similar for version 2.

Back in the day, I remember that Quark Express (a once very popular page layout program used in graphic arts) went from version 3 to version 4 and 90% of the way things were done changed. This really caused a support problem in our art department where 5 out of the 7 people there were not “computer people”. It took a very long time to get everyone back up to speed on how to use the main program they did their jobs in.

I’m guessing that most of you reading this are “tech support” for your friends and family like I am.

My wife and I were sitting in our easy chairs with our laptops and my wife asked me. “What happened to Facebook?” “I can’t find my friends list” . I took a look and sure enough, the switch had been flipped. I didn’t know what to tell her as I hadn’t been on Facebook that day. About 5 minutes later, my phone rings. It’s my mom with the same question.

I get enough family and friends support calls as it is. Facebook, Stop moving stuff around!