Blizzard Entertainment, creator of Heroes of the Storm, announced they will be rolling out improvements to their reporting system for abusive chat. They will be changing the way they penalize repeat offenders by increasing the severity of the actions they take against their accounts.
Currently, players in Heroes of the Storm who are regularly reported for abusive chat incur a silence penalty that restricts them from chatting in-game and prevents them from playing Hero League for the penalty’s duration. Additional offenses result in increasingly longer silence penalty durations.
Blizzard feels that, in some cases, “silence penalties alone aren’t enough for repeat offenders to see the error in their ways and correct their behavior.”
As a result, we’re going to greatly reduce the number of silence penalties we apply to repeat offenders’ accounts. Instead, a player who returns to abusive behavior after their initial silences expire will begin incurring account suspensions. These suspensions will quickly ramp-up in duration and prevent them from playing Heroes of the Storm entirely. Players who prove they are incapable of – or unwilling to – improve their behavior after being warned, silenced, and suspended enough times will be permanently banned from the game.
In addition, Blizzard has already started implementing machine learning technology that further enhances their ability to validate and empower accurate player reports. They believe it has proven successful so far, and they plan to continue leveling-up and expanding their report validation process going forward.