Recently I had the pleasure of being in the middle of watching a program when my DirectTV service was shut off. I called DirecTV and was greeted by a very non-helpful person in a call center not located in the US. After about an hour of being on the phone with this person without success I was finally passed onto a level two tech. So, over an hour wasted in trying to get my service turned backed on for an account that was in good standing. The level two tech finally got things back up and running. Then three days later the whole scenario happens again.
So, I decided to write an e-mail to customer service and tell them how upset I was and how this was the final straw. I also explained to them that after the football regular season was over that I would be canceling my service. The brain trust at DirecTV decided to call me and tell me that since I requested that my service be shut off via e-mail that they were going to proceed.
I finally got to speak to a manager and explained to him how terrible their customer service has gotten. He apologized numerous times and asked what he could do to keep me as a customer. I told him that I wanted 20+ HD channels in my basic package. He said that he could not do that. That is just another reason why I am dropping DirecTV and moving on to FIOS TV.