Broadjump provides the software for Comcast, AT&T Broadband, SBC Communications, and Time Warner Cable and the software builds a database of subscriber demographics and buying behaviors to help evolve and refine marketing efforts. You don’t need this software for your service to work but it was probably installed by the technician when your broadband internet was setup. Even if you don’t mind supporting their marketing efforts you may not like their software using your pc without your knowledge. And you probably don’t want this info used to spam your email inbox.