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Tag: customer support

Why I HATE Using Craigslist.

Posted by J Powers at 7:25 AM on August 5, 2011
craigslist

craigslist

This last week I wanted to look for a couple people to help with some video work I’m doing. There was a possibility of not getting paid for the video, so I needed to find others that would help for trade of service. I decided to post on Craigslist.

I will preface this by saying I have never had a real positive experience on posting to Craigslist. Their “Rules” make it almost impossible for you to post something that won’t get denied. Unless you are running a garage sale, giving away a TV or looking for a lead singer to their band, the service is just horrible.

What is worse is their customer support. Opening it up to anyone that wants to type on a computer, you might not get support, but yet get belittled by some idiot that doesn’t even represent Craigslist.

Compensation options on Craigslist

Compensation options on Craigslist

So I went to post in the “gigs-crew” area. Now when I post to Craigslist, I like to be very open. You know who I am and what I am doing. I log in, I don’t use anonymous email and put my name in the post. I put the information in the post with all detail.

The next morning, I got email saying the post was rejected.

I went up to the forum to find out why. They said it was not a “Gig” but a Job (because it was recurring). While I can dispute this reason (Dictionary defines “Gig” as “A Job”), I was more upset at the fact they were saying “No Pay posts will get denied”.

What? You have an option on your website that offers no pay but yet if someone uses it, you slap their hands? I even offered a trade of service if they choose so, and they said that wasn’t acceptable.

Trolls on Craigslist Help Forums

What gets even more frustrating is I went up to the forums to find out why my post got rejected. I ended up getting harassed by those people that are not Craigslist help agents. Not only that, but one person had the gall to say this:

Why don’t you pay people and stop being a little worm.

EXCUSE ME!?! When does belittling someone who is trying to get understanding an ok support practice? Why is this person even replying?

It was safe to say that I was really p*ssed off.

Time for Customer Support Changes Craigslist

I am not going to vent on the fact you have a “No Pay” option on the site that is misleading – only to say that if you are going to reject posts for an option you provide, that is misleading. This is about the customer support experience. I think it’s time to get away from a forum support. Having trolls in your support area not conductive to getting good support.

I saw a post underneath mine that not only went into a flame war, it also was a series of titles that had words like S*** and “F*** You” in them.

When is this good customer support? In this day and age, using vernacular like this in any support area is really not accepted.  There was no one saying “I understand and apologize”. They were just throwing words back.

I come for understanding, not to be told I’m a little worm from someone who has no idea who I am or what I do. Yes, it’s a free service, but there should still be a level of professionalism involved. I would never call you a name if you emailed me for support, why do I have to hear it from you?

Maybe someone can approach a company like Get Satisfaction. Get some seed funding to have a more accountable support area. They just a boost in their latest round of funding.

With continued negative experiences, I’ll continue to  stay away from Craigslist. Especially since I was up on the site today and someone posted almost the same thing (anonymously) two days ago, saying there is no pay involved and have not been rejected.

Hypocrites.