Today I had a BigMac attack the first time in a long time and I also wanted to verify a rumour that was going around the office. They guys were telling me that the order taker at the drive-thru was in California, remember I live in Hawaii!
I rolled up to the Golden Arches and got in the drive-thru line. When I got done placing my order I asked the person taking the order if it was true that she was taking orders from California. When she replied yes I said that’s weird, she did not reply. I also asked if she was really in California and not India or someplace else. Again no Reply
The usual window that is open to take money and has the person taking the drive-thru orders was closed, but I could see in the window the ordering monitor was alive with activity. The screen that they usually press to enter orders was updating on it own with no one touching it.
When I got to the checkout window I asked if it the person taking the order was really in California. The guy looked at me and said thats what were supposed to say and gave me a wink? This surprised me and it really pushed one of my get pissed off buttons.
I told him to cancel my order and to inform the manager I would not support a food chain that outsource service level jobs. I was pretty sarcastic when I told him that, I added that at least they could not out source him. That earned me a smile. He actually said thanks when I drove off.
I don’t go to McDonald’s very often, but it makes me really mad that they are outsourcing service level jobs to either a foreign country or another state. Normally those entry level employees would spend their paychecks in this state and add to the tax base.
I am unsure how widespread this is, but I will never step foot in McDonald’s again. They will never ever get a single penny of my families money. I hope this makes you mad enough to vote with your wallet.
Note: I will continue to support the Ronald McDonald houses as that is a wonderful organization and a charity worth supporting!