I’ve been in the market for a couple of smartphones. Specifically, one iPhone 6 Plus for myself and one iPhone 6 for my wife (and fellow GNC contributor) Jen. I was all set to purchase the new phones from T-Mobile earlier this week. But the utter failure of T-Mobile’s website lead me to buying from a competitor instead.
When I logged on to the T-Mobile site, I was immediately greeted with this message:
I was using the latest version of Safari on an iMac running the latest version of OS X. And yeah, I get it. Safari is often a bit of a thorn in the side of web developers. But, come on. It’s 2015. Macs are everywhere and many Mac users (including me) prefer to use Safari. Upon seeing this message, I knew I was in for trouble. But I carried on, anyway. I closed the browser warning message and clicked the “Shop” link at the top of the T-Mobile site.
From there, I selected a silver iPhone 6 Plus and continued on thru the rate-plan selection process, which went OK. Then, I went to add the second phone and that’s when the process started to fail. When the iPhone 6 screen loaded, it never gave me an option to buy the phone. I was stuck. I went back to my shopping cart to try and resume the process, and after much lag I was eventually given a “Processing Error” page that told me something had gone wrong, to wait a few minutes and try again.
So, I waited a few minutes and tried again with no luck. I waited a few more minutes and made another attempt. Still nothing. I’m not sure how many times I repeated this process before I started getting frustrated. I imagine at this point, most people would’ve given up. I guess I’m stricken with some sort of weird combination of patience and stubbornness. But, the thing is, I really wanted to buy these iPhones from T-Mobile.