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Fitbit Recalls Fitbit Force After Allergic Reactions

Posted by JenThorpe at 8:56 PM on February 23, 2014

Fitbit logoThose of you who are currently using the Fitbit Force need to be aware of a voluntary recall on it. Fitbit chose to recall the product after learning that some people are having allergic reactions to it. More specifically, some people are experiencing allergic contact dermatitis after using Fitbit Force.

Only 1.7% have reported any type allergic reaction. Even so, Fitbit has issued an apology to anyone who has been affected. As a person who has severe allergies (including some that result in allergic contact dermatitis) I applaud Fitbit’s willingness to empathize with people who had an allergic reaction to one of their products.

I do not currently use any of Fitbit’s products. If, later on, I decide I want a wearable activity tracker, I will consider Fitbit over other companies who sell similar devices. Personally, it feels like the products from Fitbit could be more “allergy-friendly” than the products from competitors.

How did the allergic reactions occur? Fitbit hired independent medical experts to investigate. It appears that the allergic contact dermatitis that some people are experiencing is a reaction to either the nickel present in the surgical grade stainless steel that is used in the Fitbit Force. Or, it could be a reaction to the materials used in the strap or the adhesives used to put the product together.

So, Fitbit offered an apology and did a voluntary recall of Fitbit Force. They also took things two steps further. Not only have they stopped selling Fitbit Force, but they also are offering a refund directly to customers for the full retail price of their Fitbit Force. I think Fitbit made excellent decisions after learning that some customers were experiencing skin irritation from Fitbit Force.

7 Comments

  1. From shawno at 8:47 pm on February 23, 2014

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  2. From QueenofHaiku at 8:49 pm on February 23, 2014

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  3. From paoloev at 9:30 pm on February 23, 2014

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  4. From TechNewsHQ at 9:39 pm on February 23, 2014

    Fitbit Recalls Fitbit Force After Allergic Reactions http://t.co/SSED8evDra

  5. From geekazine at 11:33 pm on February 23, 2014

    #geek Fitbit Recalls Fitbit Force After Allergic Reactions – Those of you who are currently using the Fitbit Force… http://t.co/z9CGfWmfHq

  6. From GeekLifeNews at 11:53 pm on February 23, 2014

    Fitbit Recalls Fitbit Force After Allergic Reactions http://t.co/yBXcjYI9Y8

  7. From February 23 – March 1, 2014 | Stuff Jen Wrote at 8:01 pm on March 2, 2014

    […] Fitbit Recalls Fitbit Force After Allergic Reactions It’s always nice when a company responds appropriately to consumers who have allergic […]