What happens when you receive bad customer service? For many people, the answer to that question is that they go online and post a negative review of the company that treated them badly. It turns out that, in at least some cases, doing so can result in harm to the person who posted the negative review.
KUTV.com and CNN both have written about a situation where a woman was fined by a company that she wrote a negative review about. One might consider it a cautionary tale about what can happen if you don’t read the fine print (or if you end up dealing with a less than honest company).
John Palmer bought his wife a Christmas gift from a particular website. The gift never arrived. The company sent the money back to John Palmer’s Paypal account. His wife, Jen Palmer, wrote a negative review of the company on Ripoffreport.com.
Three years later, the company sent an email to the couple that stated that they would be fined $3,500 if their negative review was not taken down within 72 hours. Long story short, the Palmers could not simply take down the review themselves (because it wasn’t posted on a website that they owned or had control of).
The couple refused to pay the fine. The company sent it to collections agents. The Palmer’s have now had their credit score damaged as a result of the situation. There may or may not be legal battles regarding what happened, but I will not speculate about that.
This holiday season, make sure you take a close look at the fine print before you make an online purchase. Some companies are including a “non-disparagement clause” in customer agreements. It is this clause that is being used by some companies to silence negative reviews.
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