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Gmail Contact Synching Bug

Posted by tomwiles at 5:54 PM on July 4, 2013

Last fall I got a Samsung Galaxy S3 phone. I love the S3. It’s an awesome piece of technology.

Sometime overnight a couple of evenings ago, it developed a hardware problem and the next day it would no longer boot. It was working perfectly when I went to bed, but when I woke up something had gone wrong.

So, I went by a Sprint store. The technician tried to do a hard reset, but no go. He ended up giving me a new white S3.

I ended up having a bit of a problem getting my Gmail contacts to synch to the new phone from Google’s cloud. After a bit of research, I discovered there is an apparent bug in Google+. If you have Google+ friend synching enabled on your Android phone, it ends up preventing the Gmail contacts from synching to the phone.

The work-around to the problem is to turn off Google+ synching. Once I turned off Google+ data synching  in the the phone settings, the Gmail contacts instantly started synching over. I’ve got quite a large contact list since the list was originally developed in Windows and has been synched over to a number of different phones as well as OS/X, so it took a while to synch over.

I don’t need the Google+ contact list to synch over to the phone anyhow, so I will keep this Google+ app feature turned off. I had noticed even before this happened that contact updates didn’t synch properly to or from the old phone, so it is likely that the bug in the Google+ synching has been around for a while and as of this writing is not resolved.

So, if you get a new Android phone and you are having trouble getting your Gmail contacts to synch over to the new device, make sure that Google+ synching is disabled then cloud synching of your contacts should begin working just like it’s supposed to.