I have to admit I have never used the service and I don’t know anyone who does. However after reading its limitation I am not surprise it failed. The videos couldn’t be downloaded. You could only watch them on a computer through a web browser. No watching them on an Xbox 360, PS3 or other internet connected devices. If Disney wanted to create a service that was guaranteed to fail they couldn’t have done a better job. In an era where consumers want to watch videos when and on what device they want, Disney created a platform that did the exact opposite. It is pretty clear why they did it they wanted to maintain control and prevent piracy. However in their attempt to maintain control, they drove consumer to other options such as Netflix or Amazon Prime.
If you purchased a Disney Combo Pack, you can transfer the Digital copy either to iTunes or Windows Media Player. Disney said they are working on a new service called Disney Movies Anywhere, that would allow consumers to watch Disney and Pixar movies anywhere across multiple devices. No launch date has been announced at this time. Even if Disney has a successful relaunch of their online video service. I wonder if a service that only provides videos from a single studio, even if that studio is Disney and Pixar can survive in an era that include services like Netflix.