I had my Bank of Hawaii Corporate Visa card locked out permanently when I renewed a Skype service. The card was flagged for fraud “post transaction” for the service purchase, and even when I validated with the card fraud services that the the card was used by me, for a valid reason they told me in no way would the re-activate the card. They said that once Skype had the card data the card number could no longer be trusted?
Without due regard to my business Bank of Hawaii canceled the card, that is tied to many of my corporate services! Even though no other suspicious activity was being seen on said card.
While I am sure Visa has good reason to watch for fraud, I find it remarkable that they are so paranoid that even after validation they would not turn the card back on.
Here is the bigger shocker. I was told by the credit card fraud department, that if the new card was used to make another Skype purchase that the new card would be locked out as well! I wonder if Skype knows that Visa is no longer accepted at Skype? So what the F*&^ good is having a credit card if I can’t use it?
The way that Bank of Hawaii has treated me on this will have me shopping for a new bank first thing in the morning. Here are sins unforgivable by a bank. I found out the card was canceled by another vendor causing me embarrassment, their fraud department never called me, and they wanted me to pay to have a new card sent to me overnight. Total fail in customer service! Luckily there are a lot of great banks in Hawaii. Maybe it is time to go talk to a credit union!