Blackberry Offers Free Apps in Apology. Will You Forgive RIM?

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In result to last week’s Blackberry outtage, RIM profusely apologized for the issues they came up with. In return, they are offering $100 in free applications to their users. Will that be enough for Blackberry users to continue with the phone?

Last week, Blackberry had a nation-wide email and Internet services outtage that lasted 3 days. A “network failure” was to blame for this outage. ZDNet is reporting that RIM has lost $350 million for that outtage.

Today, RIM put out a press release. CEO Mike Lazaridis made a public apology and then announced they will be giving customers $100 in applications as compensation.

“Our global network supports the communications needs of more than 70 million customers,” said RIM Co-CEO Mike Lazaridis. “We truly appreciate and value our relationship with our customers.  We’ve worked hard to earn their trust over the past 12 years, and we’re committed to providing the high standard of reliability they expect, today and in the future.”

The list of applications are:

  • SIMS 3 – Electronic Arts
  • Bejeweled – Electronic Arts
  • N.O.V.A. – Gameloft
  • Texas Hold’em Poker 2 – Gameloft
  • Bubble Bash 2 – Gameloft
  • Photo Editor Ultimate – Ice Cold Apps
  • DriveSafe.ly Pro – iSpeech.org
  • iSpeech Translator Pro – iSpeech.org
  • Drive Safe.ly Enterprise – iSpeech.org
  • Nobex Radio™ Premium – Nobex
  • Shazam Encore – Shazam
  • Vlingo Plus: Virtual Assistant – Vlingo
Are Free applications enough to customers? What if I already bought all of these applications already? Will I get a refund?

These Applications are only $35

Apparently, these 12 applications are $8.33 each? Well, no – Each application is probably on average $2.99 each. I even thought a couple of those applications were free already.
You have 4 weeks to download all of these titles between October 19th and November 16h (4 weeks). But 12 applications at $2.99 each is only $35.
RIM states other applications will become available as they go, but this is not compensation. What is compensation? Maybe a FREE MONTH of service?
Whether or not it will keep customers remains to be seen. But it is important to call your carrier and complain. This is not the first time a phone had a major outage (Remember in October 10, 2009, Microsoft Sidekick had a outage that deleted user data). But it’s all about how customers can be reimbursed for the issue.