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How HP TouchPad’s Demise Hurt One Company

Posted by J Powers at 5:03 PM on August 26, 2011

Last week at this time, people were buzzing about the HP TouchPad and it’s $99 availability. By Saturday morning, the tablet was pretty much gone. I was one of those in line early at Best Buy only to find out they wouldn’t sell us one. For the next 48 hours, I hunted through the sites trying to get my hands on the TouchPad. I apparently scored 3 – including one from Barnes and Noble. Yet, all three were cancelled.

One in-particular was sold by a 3rd party company through Amazon. It was called “Green Frog”. Now, here is the interesting thing about this purchase: They put the TouchPad on their site Monday evening. They also advertised it for $52 for the 32 GB model TouchPad.

Within moments, I snapped one up. I figured if it was a scam, Amazon had my back. Many others did the same. However, the next day, we got the email:

 We’re writing to inform you that your order xxx-xxxx from GreenFrog has been canceled because the item(s) you purchased were out of stock. Please return and place your order again at a later time.

Our sellers strive to minimize canceled orders. We’re sorry for the inconvenience this has caused. Your credit card was not charged for this order. If you have any questions regarding the cancelation of this order, please contact GreenFrog.

If you’re still interested in this item, please search for it again on Amazon.com.

Out of stock? I think not. I think the seller made a mistake and therefore tried to hide it. But keep in mind – this product went on sale Monday evening – 3 days after the tablet price change was announced.

Why Not A Gift Card or Something?

What really irked me – Especially with the Barnes and Noble fiasco – was that we were not given any compensation. No “Hey, we screwed up, but here’s something for you”. In fact:

Barnes and Noble Should Have Given $100 Credit on the Color Nook to all Customers whose TouchPad Orders were Cancelled.

I would have snapped that up in a heartbeat. I then would have had a Color Nook to buy books and apps with. But instead, I got a form letter much like a “Dear John” letter and nothing to show for my effort. In return, Barnes and Noble got my information. Since I never bought anything online from them, they now have my email address, my mailing address and my phone number. So I ask you, is that a fair trade?

Barnes Noble Email Cancelling TouchPad

Barnes Noble Email Cancelling TouchPad

Back to Green Frog – They got hit hard. They’re rating had jumped from 97% positive to 93% Negative. The comments were not as nice, either.

 “Seller supposedly sold out, nonsense@ It was a very low price, too low, seller decided NOT to sell at that price.They can shove it.”

“Seller is a scammer, dont do business with them. Terrible service, cancels orders to avoid paying Amazon fees when they realize they can sell them elsewhere for more money. Again, avoid them at all costs.”

“I ordered 3 of the HP Touchpad’s, and after I received a confirmation for my order, I received a notice that it was canceled by you, and that my credit card will not be charged. However, MY CREDIT CARD HAS BEEN CHARGED. I do not appreciate the misrepresentation of the sale, or the taking of my money. ”

“I attempted to purchase two HP Touchpads. The order went thru and then a day later they stated that they did not have any in stock. They cancelled my order. I will never buy anything from this company again. I wish I would’ve looked at the prior FEEDBACKS which wouldve given me an idea of whom I was dealing with!!!!”

“Order placed was cancelled, the seller put up an item which sold out in minutes. Does not seem like anyone who was able to place an order received their item, everyone seems to have had their order cancelled also.”

There were more, but you get the idea.

Green Frog Rating

Green Frog Rating - Monday was 97% positive, now 93% negative.

Part of this problem might be due to the fact that HP recalled the remaining TouchPads. Why? Most likely so they could give them to the people they sold the device to on their website. Chances are, if you got that deal on HP.com, your TouchPad was sitting in a Best Buy just a week before.

So in summation, 1 tablet was discontinued, at least one web seller had their name turned to mud, Barnes & Noble missed out on a marketing opportunity and there are a lot of disgruntled people without TouchPads. Not a great week for some, although others who did get the device have been talking a lot about it.

As for me, I still am Tablet-less.

2 Comments

  1. From Steven Buehler at 5:10 pm on August 26, 2011

    The local Staples had a paper on top of theirs: “We do not have any HP Touchpads. We will not be receiving any new Touchpads. We cannot call other stores to check if they have Touchpads.”

    I ended up getting a $299 Dell Streak 7 instead.

  2. From How HP TouchPad?s Demise Hurt One Company | Tech Gadget at 4:18 am on August 27, 2011

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