You have probably heard about the plight of a small fraction of Gmail users who recently lost all of their saved email. Who know that when Google rolled out Gmail and said “never delete another email” that they meant that because they would do it for you?! It only affected about 150,000 users, but 1 is too many when it comes to this sort of experience.
Well, today there is good news. According to Google they had to retrieve the missing information from offline tape backups, but all accounts should be restored. The problem cropped up on Sunday, so it’s been four days of nail-biting for that small (less than 1%) amount of users. Today Google posted the following to their App Status Dashboard:
The problem with Google Mail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
Gmail should be back to normal for the vast majority of people affected by this issue. If you are still experiencing an issue, please contact us at firstname.lastname@example.org. Thanks again for bearing with us.