Talking to Phone Customers Before they go Over in Minutes… What a Great Idea!

Cell Phone Overage

Yes, there was sarcasm in the title. But the FCC proposed a really is a great idea. Tell people when they are about to hit their limits.

I remember when I got my first overage bill. It was $130 more than expected. While I was a bit perturbed, I understood and paid it off. Definitely took a hit in my pocketbook.

Of course I did have a Land line and my Nokia phone (which still was just for calling people) had only 250 minutes and $.40 a minute after. I also could walk 20 feet to the west and all of a sudden get “Roaming” charges. So going over on a plan was easy – in 1998.

Nowadays, the land line is gone in liu of Skype and Google Voice. The Cell is the primary contact for calls, texts, emails and facebook posts. I have an unlimited text and data plan and if I go over in minutes, I have a backlog of rollover to keep me safe. Then again, I pay $130 a month…

Stopping the Overage:

37 years after the first cell phone call was made, companies are finally realizing that someone might go over in their minutes. O.K, the FCC is realizing this and trying to make the phone carriers comply. If the user hits their limit, they get a message stating that.

The user then can choose if they want to rack up additional charges or turn their phone off until the next month starts. Wait – you can turn a phone off?

Similar but Sad: Data Plan overage

Vodafone in the UK – who nixed their unlimited data plan – announced they will be offering a free text service to warn people if they hit their limit. So those of you in the UK who watch their soaps or Dr. Who from the phone during lunch might not be able to watch more than 1 episode for the whole month.

Remember last year the Chicago Bears fan who watched the game from his netbook on a cruise ship? He got $3000 in overage fees for his wireless data plan.

It’s all about a text

I get texts from AT&T whenever my bill is ready; Or if I haven’t paid last months yet. I suppose it’s time of month to see that text message aga…. oh wait. Here it is. They are so eager to make sure you pay your bill, but not that eager to let you know if you stretch your limits.

Automation

It’s not like someone has to sit by their phone and text everybody that goes over “Dude: You’re hitting your limit.”. We have automated scripts that can do that. Just like my bank has an automated script to tell me when my account hits below…. oh wait. Just got THAT text message, too.

I totally agree on an alert system. I can’t log into the website everyday to see where I am in minutes. Then again, if I ever go over