Update: In part due to this blog post the OLPC finally responded and resolved the issue. On July 25th the OLPC replaced and delivered the two missing Laptops. I want to thank the help desk team member who took the initiative to make things right!
In early 2007 I ran a series of events that raised money for OLPC. We were successful in raising enough money for 5 OLPC laptops pairs to be purchased.
I ordered 2 units first, followed with 3 more several weeks later. During the long delivery time I was in the middle of a house move, I informed and received confirmation from the OLPC Admin that the first 2 units ordered had their shipping address updated.
But I found out in Dec 2007 that they actually shipped the first two units by fedex to the old address. The new residents of my old address denied receiving them. Conversations with Fedex driver guaranteed the OLPC Laptops had been left. Well I filed a Police Report, Filed a Fedex Claim and contacted OLPC.
Since that time I have received several email’s from OLPC that said they have been working on it. My most recent communications with them have resulted in no response. I have asked OLPC to either refund the cash that was used to buy these units that came largely from donations or to replace the two stolen computers.
OLPC customer support is horrible and I feel that the OLPC organization cannot be trusted at this point. They have not worked in good faith to try and at least communicate with me on the issue even after multiple attempts to get them to move off of dead center.
The least the could do is tell me if the Properly Filed FedEx claim was paid or denied, they tell me they are not going to refund money or that they are not going or they are going to someday replace the laptops. All I want is a answer from someone over their.
The other 3 units that ordered at a later date were all received and have been shipped off to those that won one as part of the promotions we were having.