has customers ISP modem turned off!

HostforwebI received a IM from a member of our team at RawVoice. He was pretty upset. It seems a month or so ago he was having trouble with his hosting company so he asked me about virtual dedicated hosting servers over at GoDaddy. He was at a breaking point with HostForWeb.comfor what he thought was excessive unreliability so he decided he would buy a Virtual Dedicated over at GoDaddy and started moving his domains to that new server.

In the process of setting up the new VDS over at GoDaddy he port scanned the VDS to see what ports were open. Apparently during that process he may have accidentally scanned the server he was on at as well, although that was not realized until this afternoon.

Well it has been 30 plus days since he was doing the transfers of those domains to his new box at Godaddy. So you caught my point on it being over 30 days right? Well today 30+ days after all of this Time Warner shuts down his modem because the folks at reported that his IP was scanning ports.

Turns out Level 3 service at Time Warner was able to determine that the machine reported as being scanned was the same machine that my buddy hosted on. Luckily one domain was still active on host and the Level 3 Tech at Time Warner was able to figure out that this was not a deliberate hacking attempt. Not that port scanning is a hacking attempt in itself.

So it turns out that not only had some server issues which caused the customer to leave the service, they also had his ISP shut his modem off. Talk about showing a leaving customer some love. So my advice is to stay away from this hosting company with a 10 foot pole, and real hackers have nothing to worry about as it will take more than 30 days for their activities to be detected.

The hosting company should have known what was up, customers login and their IP’s are logged everytime there should have been some due dillegence done by the hosting company instead of taking 10 minutes to do some cross checking they now get some love back at them.

One thought on “ has customers ISP modem turned off!

  1. I too have been a victim of the recent Host for Web reliability issues. They had, for many years had outstanding service and reliability. In the past 3-4 months though, I began seeing very slow access to Cpanel and FTP, many times too slow to be useable. I sent in a few service request emails, and like magic, my site would be back to normal within the hour….but the frequency of these outages has become most troubling. I have found my site access down, or so slow as to be useless on an almost weekly basis, and if I find it that often, imagine how frequently it really is down (since I only check it a few times in the evening.

    I was at my breaking point, not wanting to change hosts, but this may just push me over the edge. One of the main reasons I stayed with them was good service, and an easy setup system for Worspress blogs and other services, that was point and click, not requiring me to manually setup any SLQs.

    I may just have to bite the bullet and learn enough to use godaddy or something. Sending a kill request to an ISP on one of your customers for a momentary port scan….not cool.

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