I hate to say it but the person in Rex Hammocks office that lost all of her iTunes music when her hard-drive crashed on her Powerbook should have known better. Rex seems to be incredulous that Apple will not replace her music. Hey Rex it is a well known fact that you better backup your music as you do point out, you also make the comment how could she. Last time I checked Powerbooks pretty much all have CD Burners on them. If people are just waking up to the fact that their music libraries are at risk they need to secure the proper external storage for that material.
Music is no different than any other material that should be backed up, while I can sympathize with her data loss, I can only say that it will take more of these types of expensive lessons for people to realize they need to back up their data. [Rex Hammock]